This Privacy Policy describes how Two Brothers A/C (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our services, visit our website, or interact with us. We are committed to protecting your privacy and handling your personal information with care and transparency.
We collect various types of information to provide and improve our services to you. This may include:
Personal Identifiable Information (PII): This includes your name, address, email address, phone number, and payment information (e.g., credit card details) when you schedule a service, make a purchase, or contact us.
Service Information: Details about the HVAC services you request, your equipment, service history, and any specific requirements you communicate to us.
Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on our site. This helps us improve our website’s functionality and user experience.
Communication Data: Records of your communications with us, including emails, phone calls, and text messages.
We use the information we collect for the following purposes:
To Provide Services: To schedule and perform HVAC services, process payments, and fulfill your requests.
Communication: To communicate with you about your appointments, service updates, billing, promotions, and to respond to your inquiries.
Improve Services: To understand your needs, improve our services, develop new offerings, and enhance customer satisfaction.
Marketing and Promotions: To send you information about special offers, new services, or other updates that may be of interest to you, where permitted by law and with your consent.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Security: To protect against fraud, unauthorized transactions, and other liabilities.
Two Brother AC will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at our location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes. Privacy Policy https://twobrothersac.com/privacy-policy/ & Terms https://twobrothersac.com/terms-of-condition/.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:
Service Providers: Trusted third-party companies that perform services on our behalf, such as payment processing, scheduling, marketing, and IT support. These providers are obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: When required by law, such as in response to a subpoena, court order, or other legal process.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
With Your Consent: We may share your information with other third parties when you give us explicit permission to do so.
We implement a variety of security measures to maintain the safety of your personal information. We use industry-standard practices, including encryption and secure servers, to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
You have certain rights regarding your personal information:
Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Data Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Two Brothers A/C Address: 1419 Fleming Drive Seguin TX 7813
Phone: (830) 587-5790
Hours: 24/7
Email: info@twobrothersac.com
Last Updated: August 4, 2025
